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Program Manager, Inclusion & Diversity

Decatur, GA

Job Type

Full Time

About the Role

Job Description

*Locations - Austin, TX or Atlanta, GA *

The Inclusion & Diversity Program Manager will work closely with the Sr. Director, Global Inclusion Strategy to execute on the development and building of a Global Center of Excellence (GCOE) for inclusive business practices related to talent, social impact, sustainability, product development and client engagement. The Center of Excellence requires building out infrastructure to execute on a global strategy that uses knowledge management, best practices, tools, capabilities, resources and ideation. This role ensures all required action items are thoughtfully executed. As a member of the Inclusion & Diversity team, the Program Manager will work with various internal and external stakeholders to execute Visa’s inclusion initiatives which may have global implications. The position requires comfort working with data, working with existing and newly formed partnerships, collaborating globally and ability to manage in a quickly evolving space.


Manage the coordination of the development of the GCOE
Act as an integral and integrated member of the GCOE project team
Act as the centralized process for coordination of resources, planning, communication, measurement, documentation, logistics, problem solving, process improvements, and celebration
Organize data and program outcomes to align with the growth and scalability of the GCOE with awareness of global time zones
Measure program performance with qualitative and quantitative tools
Establish project plans and report on weekly milestones to drive successful outcomes
Work closely, collaborate, and learn from Inclusion & Diversity Program Managers and across Inclusive Impact & Sustainability
Support program logistics including scheduling, evaluation, and reporting
Coordinate communication plans with functional leadership and other internal stakeholders
Document the “playbook for GCOE” as a business imperative.
Benchmark using internal and external intelligence
Coordinate status report(s) on established timelines
Flex Work Arrangement: This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.



Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 3+ years of program and project management
• Passion and commitment to inclusion & diversity
• Track record managing multiple projects effectively in a fast-paced, deadline-driven environment
• Strong communication skills (research, interview, write, edit, and present)
• Strong interest and willingness to drive change
• Ability to work both independently under limited supervision and as a strong collaborative team member
• Exceptional organizational skills with high degree of attention to detail
• Ability to synthesize and analyze data and trends
• High proficiency in MS Office programs and ability to adapt to and learn new software programs/systems

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About the Company

Visa understands that operating a successful company includes driving business growth, strong shareholder returns, and financial inclusion benefiting global economies through our diverse and inclusive colleagues. We strive to make a positive and transformative impact on the world, based on the belief that we can do well and do good.

The Inclusive Impact & Sustainability team executes on this belief every day, connecting our shared humanity, shared planet and shared communities within and outside of Visa. We focus on building purpose-driven partnerships that have societal and business benefit, aimed at four key outcomes:

Increase and advance diverse talent through an inclusive culture that values everyone, everywhere
Advance digital financial inclusion and equity for small and micro businesses (SMBs), individuals and households
Drive sustainable commerce and the transition to a low-carbon environment
Strengthen communities in which we live and work through employee engagement and philanthropic support

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